Reference

See How We Treat Your Data

Everything we hold about you — your mobile number, the wallet numbers you pay from, your session logs — is listed in this policy, in the order you would ask about it.

Wallet PIN never requestedCookie choices in your accountOne-time code at every loginWritten answers to data requests
panna365 See How We Treat Your Data
HOW WE HANDLE DATA

Browse Cookies, Devices and Retention

Three things decide how safe your account data is: what we store, how long we keep it, and who can reach it. Storage stays narrow — sessions, wallet references, game activity — and access is limited to the people handling support, payments or fraud checks. Your side matters just as much. Your password, your device lock and the one-time code at login are the barriers between a stranger and your wallet.

Cookies you can switch

We use cookies to keep you signed in and to remember your language and currency. Ad-tracking cookies are optional; switch them off in your browser and the lobby still loads as usual.

Sessions and devices

Every login sends a one-time code to your registered mobile number. If a session looks unfamiliar, open Account, then Security, then Devices, and sign that handset out yourself.

How long records stay

Wallet records and your cricket and casino bet history stay while the account is open, and for a set period after it closes where payment and tax rules require it. The rest gets deleted.

Changes to this policy

When the policy changes we date the new version and flag it in your account messages. Read it after a major update, because continued use means the updated wording applies to you.

SEND A REQUEST

Reach the Data Contact Desk

One desk answers anything about this policy. Write to our data contact from the mobile number or email on your account, and say plainly what you want: a copy of what we hold, a correction, or a deletion. We verify before we act, so a request from an unregistered number will not move forward. Changing your wallet number? Tell us before you send from it, not after.

Team online

Email the data desk

Send your request from the address registered on your account. We reply in writing in English and quote the record we acted on, so you can check the change yourself.

In-account messages

Log in, open the support panel and pick the account category. Your ticket carries your account ID automatically, so we never have to ask you for it a second time.

Wallet and identity checks

For anything touching a bKash, Nagad or Rocket record, we match the wallet number to your account first. A transfer screenshot helps, but the transaction ID settles it.

Ask Us About Your Data

These are the questions our Bangladesh support team fields most often about this policy. If yours is not here, send it through the data desk and we will answer in writing. Your local law and eligible region decide which rights apply to you, so treat each answer as the starting point rather than the final word.

Your mobile number, your name, the wallet numbers you pay from, and a log of pages you open and games you launch. Payment records hold the transaction ID, amount and time — never your PIN.

No. A deposit means you send from your own wallet app to the number shown on screen. We never need your PIN, and nobody from our team asks for it by call or message.

Message the data desk from the number or email registered on your account. We confirm it is you, then send the record in writing. Timing depends on your local law and eligible region.

Yes, you can close it at any time. We remove what no longer has a payment or legal purpose; wallet references and bet history stay for the period local rules require, then get deleted.

Our support, payments and fraud teams, and only the portion each task needs. A wallet provider or a lawful request may see one transaction record. We do not sell data to advertisers.

Only the optional ad cookies do, and only if you leave them on. The cookies we rely on keep you signed in and remember your settings. Turn the optional ones off and access still works.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.